Fax-On-Demand: Self-Serve 24/7 Document Access

The rich features in FaxBack Fax On Demand have provided thousands businesses with a cost-effective and efficient system for literature and document fulfillment via fax. For nearly ten years, FaxBack's Fax On Demand solutions have met the diverse departmental needs of technical support, product support and sales and marketing among others. Helpdesks, real estate agencies, manufacturers, travel agents, universities, government agencies, and purchasing and procurement departments have all benefited.

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Problem: A major bank needs to automate the delivery of certain forms and information for its customer service reps who are spending valuable time and resources to send the same documents manually.
Solution: Fax-on-Demand. With a FaxBack system in place, the company allows their customers to help themselves to the appropriate information 7 days a week, 24 hours a day. Users simply dial the bank's unique fax-on-demand number from any touch-tone telephone and follow the customized voice prompts to make their selection. When they're finished, they hang up and we will deliver the fax to the fax number they specified. As a result, the company experiences increased service levels and faster response times while reducing associated mailing and printing costs. They are also able to significantly free up internal resources.

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World's Largest Fax-On-Demand System: Internal Revenue Service

"The high-volume of tax form requests each year continues to stretch revenue department staffing and budget resources. We needed a reliable solution for handling the hundreds of thousands of requests we get without using valuable employee time. We turned to FaxBack because it could handle a heavy volume of requests quickly and reliably. Taxpayers simply dial our FaxBack TaxFax line and receive the information they need, when they need it. Our experience with the FaxBack system under heavy load shows rock-solid performance and high customer success rates." Kim Harris

The Internal Revenue Service (IRS) needed a solution that would provide a reliable path for hundreds of thousands of taxpayers that need to access a multitude of tax forms without operators fielding each request. FaxBack provided the IRS with a sophisticated information delivery solution that runs 24 hours a day, 7 days a week and blends automated voice response with fax server technology.

The TaxFax system is the largest fax-on-demand system in the world, reliably handling over 7,000 calls per hour. A taxpayer simply dials the IRS' TaxFax phone line from their fax machine (or PC if they have a modem installed). They are greeted by a pre-recorded voice message that allows them to enter a document number or find a specific tax form by reviewing a catalog of documents. A caller makes their selection by entering the document number on the fax machine touchpad. Once the voice server has collected the document information, the fax server generates a cover page and responds by automatically transmitting the requested tax forms as high-quality fax images. The system enables the IRS to respond rapidly to a deluge of requests for tax forms without the need to increase staff resources.

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A Self-Service Document Delivery Solution (How it works demo)
As an industry pioneer, our fax software has been providing callers with instant access to frequently requested documents anytime using a telephone or fax machine since 1989. Users simply dial your fax on demand number from any touch-tone telephone and follow the customized voice prompts to make their selections. When finished, a personalized cover sheet with accompanying documents is delivered to the fax number – or email address – specified.

Key Features & Benefits

Universal Document Distribution
A core goal of our fax on demand system is provide 24-hour unattended access to information while reducing staff time and costs associated with document fulfillment. A FaxBack solution gives access to anyone with a touch-tone phone and fax machine and delivers this information at the peak of their interest. A system can be designed to accommodate the lowest volumes of activity as well as hundreds and even thousands of requests. Coupled with seamless application integration and Super G3 or high-speed fax capabilities, the system is designed to slash long distance telephone fax costs, making our technology not only extremely easy-to-use but helping you to reduce IT messaging costs.

Time-Critical Access to Data
Fax on Demand eliminates the document drag associated with traditional faxing. This includes interrupting time to manually print a document, walk to a fax machine, enter a fax number, ensure that the document was successfully transmitted and return back to a desk. FaxBack systems automatically deliver requested information without any manual intervention. Customers, vendors, partners and more are getting the information they need, when they need it.

Provides a Redundant Communications System
At one time or another, most companies have experienced communications down-time for a litany of reasons (computer viruses, system failures etc). Having a well-planned strategy for handling down-time events can be critical, especially during down-time or emergency situations when keeping a line of communication is vital. Fax on Demand provides many organizations with a 24 x 7 delivery system that even if your email server is locked down for a period of time because of a virus, your customers can still access and receive information from your organization.

Leverages Your Web Site Investment
Enormous financial and personnel resources are invested to create and maintain corporate web sites. FaxBack increases the return-on-your web site investment by extending the delivery of web pages to anyone with a fax machine. Our fax software allows your organization to manage and update a single document resource for both fax and web delivery, so information can be quickly updated and available to callers without delay.

Wide Range of Applications
For nearly twenty years, our fax on demand solutions have been meeting and exceeding the diverse needs of thousands of technical support, accounting, sales and marketing departments. For the revenue agencies like the IRS it is a tax form and information fulfillment service. For the travel and tourism industries it is a marketing tool. For realtors and mortgage brokers it delivers important data on properties and interest rates.

For a live example try our live Fax-on-Demand line: 800.329.2225