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FaxBack, Inc. Merges Its Flagship Fax-On-Demand Application with NET SatisFAXtion™ Fax Server
Popular FaxBack®-Brand Fax-On-Demand Application Now Employs New Network Fax Server Technology

Beaverton, Oregon - May 13, 1998 - FaxBack, Inc., a pioneering developer of fax applications and fax technology software, today announced the Clarity NS Series - an integration of its FaxBack®-brand Fax-On-Demand applications and the recently released NET SatisFAXtion™ 6.0 Fax Server. Today's announcement marks the unification of two powerful messaging applications that enable businesses of all sizes to boost productivity and improve customer service simultaneously.

Clarity NS Maximizes Fax Resources, Reduces Redundancy
The company has merged the two products' APIs (Application Programming Interface), thereby offering seamless operation between voice and fax services. By combining fax-on-demand and network fax server resources, the Clarity NS Series eliminates unnecessary duplication of fax hardware, telephone lines, and server platforms. Clarity NS concurrently supports heavy volumes of desktop faxing, fax-on-demand requests, and fax broadcast requirements, and offers unlimited scalability for high-volume call and fax environments.

FaxBack's executive vice president Jim Mueller said, "The combination of FaxBack and NET SatisFAXtion products offers customers a powerful blend of messaging options. It will improve desktop productivity, enhance customer service, and save customers money in system management and hardware overlap."

FaxBack Continues Its Pioneering Efforts
Originally developed at Intel Corporation, FaxBack systems constitute a blend of interactive voice response and fax server technologies. Made commercially available by FaxBack, Inc., these automated systems allow individuals to call via touchtone telephones and access information resources that are instantly faxed back to the caller.

Popularized by technical support departments worldwide, FaxBack systems are now used in over 35% of Fortune 500 companies. FaxBack systems serve diverse applications in literature fulfillment, government procurement, healthcare, manufacturing, and many other customer service functions.

NET SatisFAXtion Expands Centralized Fax Services
The NET SatisFAXtion 6.0 fax server assists small business and large enterprise environments alike, providing a full range of cost-effective network fax services. Users of WinFax PRO™, FAXability™, and all popular E-Mail software programs may employ NET SatisFAXtion to send and receive faxes across local- and wide-area networks. NET SatisFAXtion also offers a high-volume fax broadcast option to handle mass delivery of fax information to database-generated lists. NET SatisFAXtion offers a host of powerful features, including real-time fax delivery monitoring, multi-vendor fax hardware support, universal e-mail faxing, and much more.

Clarity NS Ensures Seamless FaxBack Upgrades
FaxBack, Inc. offers seamless fax server upgrades to NET SatisFAXtion for its current Clarity Series Fax-On-Demand customers through a simple software installation and setup routine. Companies implementing the NET SatisFAXtion product may add FaxBack's Fax-On-Demand option to their departmental or enterprise fax services without duplicating fax hardware or software expenses.