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IRS Selects FaxBack's Flagship Fax-on-Demand Technology to Provide Taxpayers with Immediate Delivery of Tax Information
Fax Leader Supplies the IRS with the World's Largest Fax-on-Demand System

TIGARD, Ore. - June 26, 2000 - FaxBack® Inc., the world market leader in FaxBack brand fax-on-demand technology, today announced that the IRS has successfully implemented a FaxBack system to provide a state-of-the-art information delivery system for millions of taxpayers across the country. Known appropriately as "IRS TaxFax," the system allows taxpayers to call from any fax machine, listen to a series of voice-recorded menus, and request tax forms, schedules and instructions for the prior tax year to have them instantly transmitted to a caller's fax machine. The phone number for IRS TaxFax is (703) 368-9694.

The IRS' TaxFax system is the world's largest fax-on-demand application with the ability to handle 45,000 calls per day during tax season. The automated system enables the IRS to respond rapidly to the deluge of requests for tax forms without the need to increase staff resources. Between December 1999 and April 30, 2000 the TaxFax system handled nearly 1.7 million calls and faxed nearly 3 million pages. The system's overall success rate was nearly 97%.

"The numbers speak for themselves," said Kim Harris, Program Manager at National Technical Information Service which provides technical services to the IRS. "The FaxBack solution is an integral part of the IRS communications system. With so many millions of fax machines installed in the U.S., FaxBack has provided another path for us to reach hundreds of thousands of taxpayers every year. "

"Industry leading organizations continue to turn to FaxBack for our superior fax-on-demand technology," said Jim Mueller, president at FaxBack. "We are thrilled that the IRS has joined the growing list of organizations that use our technology. There is no better testament to our products and services than the customers that choose FaxBack."

"TaxFax shows that traditional faxing is far and away the leading method of electronically delivering tax forms," notes Peter Davidson, president of Davidson Consulting and an industry analyst specializing in the convergence of messaging. "Fax is simple, universal and keeps tax form formatting intact by delivering exact facsimiles of the forms. It lets people use their brain power to fill out the forms rather than engineer the e-mail delivery of tax forms in such a way that recipients know the integrity of the e-form has not in some way been distorted."