TIGARD, Oregon - July 08, 2008 - FaxBack®, the leading provider of high density VoIP-fax solutions, today announced through a case study release that FaxBack's NET SatisFAXtion Fax Solutions have dramatically improved the reliability and efficiency of the Fax infrastructure for Teche Federal Bank.
Teche Federal Bank is a 73 year old organization and is the fourth largest publicly traded bank headquartered in Louisiana, with over $700 million in assets (as of July 31, 2007). Originating in Franklin, Louisiana, Teche Federal Bank has an expanded community with 20 branches located in the parishes of St. Mary, Iberia, Lafayette, St. Martin, Terrebonne, Lafourche, East Baton Rouge, St. Landry, and Ascension. Teche Federal Bank currently serves over 50,000 customers.
Many banks continue to make extensive use of Fax messaging as it enables their effectiveness and efficiency. Teche Federal Bank relies daily on the Fax messaging service to send and receive important documents such as contracts, loan documents, rate sheets and others. Currently, there are approximately over 7500 faxes, both in and outbound being received or delivered per month, by Teche Federal Bank.
In order to eliminate experiencing any further issues with hardware and to prevent daily system rebooting, the Mediant™ 1000 Media Gateway combined with FaxBack NET SatisFAXtion fax software was identified as an obvious solution. Subsequently, Teche Federal Bank purchased and installed a combination of hardware and software which included the AudioCodes Mediant 1000 Media Gateway and FaxBack NET SatisFAXtion fax software for their fax messaging solution.
In this solution, the FaxBack NET SatisFAXtion software is loaded onto a standard Intel server and uses an AudioCodes Mediant 1000 Media Gateway to provide connectivity to the PSTN.
The combination of NetSatisFAXtion software and the Mediant 1000 Media Gateway has completely resolved the stability issues that the previous solution suffered. “Since the system went live in March of 2008, it has been 100% operational with no outages,” commented Cliff Doiron. Beyond improved stability, Teche Federal Bank was able to integrate their fax messaging system into their blade-server architecture and as a result, reduced operational costs and has a vastly improved their disaster recovery plan.
About FaxBack, Inc.
Headquartered outside of Portland, Oregon, FaxBack is the first name in reliable VoIP fax, with solutions that offer unparalleled reliability and lead the market in high-density, carrier-grade VoIP fax (fax-over-IP). FaxBack’s NET SatisFAXtion VoIP fax servers are available in Small Business, Enterprise and Carrier grade editions – to reliably integrate customizable VoIP fax features into any business model or workflow. For more information, please visit FaxBack's web site at http://www.faxback.com.
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Media Contact:
Brian Keep
Director of Marketing, FaxBack, Inc.
503-597-5355
Brian.Keep@FaxBack.com
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