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Features
and Benefits of FaxBack Fax On Demand
The rich features in FaxBack Fax On Demand have provided thousands businesses
with a cost-effective and efficient system for literature and document fulfillment
via fax. For nearly ten years, FaxBack's Fax On Demand solutions have met
the diverse departmental needs of technical support, product support and
sales and marketing among others. Helpdesks, real estate agencies, manufacturers,
travel agents, universities, government agencies, and purchasing and procurement
departments have all benefited.
| Turnkey Solution |
FaxBack Fax On
Demand
is currently sold as a turnkey solution, built and configured at
FaxBack’s Tigard, OR headquarters. We deliver a complete solution,
including the host platform, voice server, fax server, boards and
application software. Since we pre-configure the whole solution,
it arrives ready to integrate into your business, fully compatible
with your existing telephone switching equipment and local area
network. It's plug-and-play technology at its best. |
| Interacting Servers |
The FaxBack Fax
On Demand
is comprised of two interacting servers: Voice and Fax
The Voice Server answers calls, asks pre-recorded questions and
collects information, i.e. desired document(s), fax number, optional
passwords and account or credit card numbers, via touch-tone input.
A NET SatisFAXtion fax server is the powerful sending engine
behind FaxBack Fax On Demand. Responding to information gathered
by the Voice Server, it loads up the selected documents, attaches
a cover page and delivers the materials to a caller’s fax machine
within seconds.
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| 24-Hour
Document Fulfillment Service |
Taking
advantage of the nearly 50 million fax machines installed in North
America alone, FaxBack Fax On Demand fulfills requests for information
24 hours a day, seven days a week.
The NET SatisFAXtion fax server, the Voice Server and all documents
reside on the same machine -- so even if your network goes down, FaxBack
Fax On Demand will continue to answer calls and fax requested documents.
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| Call Path
Editor |
The Call
Path Editor has an easy-to-use GUI interface to simplify the configuration
call paths. You can view call paths and add, change or delete them
as often as necessary. |
| Multiple Call Paths |
For multi-departmental
use, you can configure multiple call paths that correspond with
distinct groups of documents. This means FaxBack Fax On Demand can
be configured to address the unique needs of each particular department
within a business/organization -- direct callers to sales literature
as opposed to technical support. |
| Voice Prompts |
Configuring new voice
prompts is an easy process accomplished with FaxBack Fax On
Demand’s
Call Path Editor. And recording prompts is as simple as calling
into the FaxBack Fax On Demand system and accessing a hidden super-visors
menu that guides a speaker through the process. This flexibility
is for companies that require voice prompts that reflect their corporate
identity or who need to make their FaxBack Fax On Demand system
accessible to foreign language callers. Default English speaking
prompts ship with every system. |
| Alpha Character |
Alpha Character is
an optional feature of FaxBack Fax On Demand, which turns a caller’s
touch-tone telephone into a keyboard. This means callers can provide
their name and other data for cover pages as well as for your own
record and tracking purposes. |
| Extension Transfer |
Callers can transfer
out of the FaxBack Fax On Demand system. This means callers with
questions or concerns can connect with a live operator, support
person or voice-mail box. |
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Fax Server
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| Smart Validation |
NET SatisFAXtion’s
Validation Editor provides the ability to create rules that validate
the fax numbers callers submit. Create and modify as many rules
as necessary to address all the control issues your business might
have such as:
- Blocking transmission to certain numbers, in particular,
those with a 900 or 976 prefix.
- Using long distance services that require additional access
numbers for long distance faxes.
- Adding an extra digit, usually the number ‘9’, to access
an outside line.
- Removing an unnecessary area code when dialing local fax
numbers.
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Documents
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| Custom Print-Driver |
A print-driver ships
with every FaxBack Fax On Demand system in order to convert documents
into a faxable image files. It sets up as an available printer,
letting you "print to convert" documents created in any Windows
application. |
| DocTools |
DocTools is a set
document management utilities that simplify the process of preparing
documents for FaxBack Fax On Demand. In addition to converting documents
from their native file formats to FaxBack’s faxable file format,
it can automatically generate the document catalogs that callers
receive the first time they call your system. |
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Security
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| Account
Access |
FaxBack
Fax On Demand’s account access features allow you to restrict callers’
access to documents by means of a customer or account number. The
feature is ideal for applications requiring access to information
through subscription. When a caller provides an account access number,
FaxBack Fax On Demand searches a pre-assigned database to validate
information. At the same time, it can retrieve a callers’ name and
fax number.
Callers without an account or those who have entered an invalid
account number can hear a message instructing them on to obtain
an account or be given the option of providing a credit card.
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| Credit Cards |
FaxBack Fax On
Demand’s
optional Credit Card Module can collect and validate credit cards
allowing you to charge callers for the documents they receive. |
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