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Fax-On-Demand: Self-Serve 24/7 Document Access
Time and Resources Slipping Away by Sending Information Manually?
Problem
A major bank needs to automate the delivery of certain forms
and information for its customer service reps who are spending
valuable time and resources to send the same documents manually.
Solution: Fax-On-Demand
With a FaxBack system in place, the company allows their customers
to help themselves to the appropriate information 7 days a week,
24 hours a day.
Users simply dial the bank’s unique fax-on-demand number from
any touch-tone telephone and follow the customized voice prompts
to make their selection. When they’re finished, they hang up
and we will deliver the fax to the fax number they specified.
As a result, the company experiences increased service levels
and
faster response times while reducing associated mailing and
printing costs. They are also able to significantly free up
internal resources.
For a live example try our live Fax-on-Demand line:
Fax-on-Demand:
800-873-8753 or 503-597-5390
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