Fax-On-Demand: Self-Serve 24/7 Document Access

Time and Resources Slipping Away by Sending Information Manually?

Problem
A major bank needs to automate the delivery of certain forms and information for its customer service reps who are spending valuable time and resources to send the same documents manually.

Solution:  Fax-On-Demand

With a FaxBack system in place, the company allows their customers to help themselves to the appropriate information 7 days a week, 24 hours a day.

Users simply dial the bank’s unique fax-on-demand number from any touch-tone telephone and follow the customized voice prompts to make their selection. When they’re finished, they hang up and we will deliver the fax to the fax number they specified.

As a result, the company experiences increased service levels and faster response times while reducing associated mailing and printing costs. They are also able to significantly free up internal resources.

For a live example try our live Fax-on-Demand line:

Fax-on-Demand:
800-873-8753 or 503-597-5390