NET SatisFAXtion Technical Support

New Customer and Trialware 30 Day Included Support

New Customer and Trialware users receive 30 days technical support:

1. Please have access to the computer with the affected application.
2. Have your Server ID number available. (the server ID is the last six digits of your Key Code).
3. Call support: 503-597-5360 -- Monday thru Friday, 6:30am to 5pm PST (Except Holidays).
4. Email support: (New Customers) support@faxback.com.    (Trialware users) eval@faxback.com.

Standard Subscription Support

Requires a current subscription. To better assist you, we advise the following:

1. Please have access to the computer with the affected application.
2. Have your Server ID number available. (the server ID is the last six digits of your Key Code).
3. Call support: 503-597-5360 -- Monday thru Friday, 6:30am to 5pm PST (Except Holidays).
4. Email support: support@faxback.com.

Around-the-Clock 24x7 Subscription Support

Requires a current subscription. To better assist you, we advise the following:

1. Please have access to the computer with the affected application.
2. Have your Server ID number available. (the server ID is the last six digits of your Key Code).
3. Call support: 503-597-5360 -- Monday thru Friday, 6:30am to 5pm PST (Except Holidays).
4. Our system will automatically notify a technical engineer who will return your call within 30 minutes

Purchase or Renew Subscription Support

To purchase or renew a support subscription contact your sales representative:

1. Call sales: 503-597-5350 -- Monday thru Friday, 6:30am to 5pm PST (Except Holidays)
2. Email sales: info@faxback.com
3. More information about: Support Plans, Professional Services and Training.